Customer Support Associate

Customer Support Associate

Job Description of Customer Support Associate:

Join DISH, an EchoStar Company, in our dynamic Field Operations team based at our state-of-the-art Bluefield facility. As a key liaison between the company and our valued customers, you'll tackle inquiries, troubleshoot technical issues, and promote our suite of products and services, ensuring customers maximize their DISH experience. If you thrive on problem-solving and enjoy engaging with diverse clientele, this role offers the perfect blend of challenge and satisfaction.

Duties and functions of the position:

• Serve as a reliable guide for customers navigating billing, programming, and technical troubleshooting questions, assisting them in optimizing their service experience.
• Swiftly and effectively deal with customer concerns, from routine inquiries to escalated issues, over the phone.
• Exhibit flexibility in your work hours, including weekends and holidays, to ensure ongoing availability for meeting customer demands.
• Demonstrate the capability to adapt and bounce back in a dynamic setting, maintaining involvement and focus during interactions with customers.
• Partner closely with team members to deliver superior customer service and to sustain DISH's reputation for excellence within the industry.

Qualifications and Experience of Customer Support Associate:

• Possessing a high school diploma or GED, or applicable comparable experience.
• Experience in customer service and problem-solving for six months, showing a proven track record of accomplishments.
• Willingness to embrace coaching and continuous learning, adapting techniques to enhance performance. All candidates must exhibit:
• Impressive phone etiquette and strong communication skills, displaying attentiveness and professionalism consistently during shifts.
• Dependable attendance and flexibility to cater to fluctuating work hours, such as occasional shifts every 3-4 months.
• Demonstrating proficiency in multitasking and technology proficiency, effectively multitasking with various applications while delivering top-tier customer service.
• Capable utilization of Microsoft Office or G-suite tools in order to expedite tasks.

Advantages of the Position:

• Commencing compensation at $15.00 to $15.50 per hour, with supplementary differentials for weekend and evening shifts.
• The completion of the apprenticeship program comes with the potential for a 10% raise in pay.
• Performance incentive initiative emphasizing rewards outside of basic compensation.
• The benefits package is thorough, offering medical, dental, and vision insurance options, paid time off, sick leave, and a 401(k) investment program with employer-matched funds.
• Employees are eligible for assistance with educational costs, reduced rates for DISH, Sling, and Boost services, and various pathways for career development within the organization.

Earnings: The salary scale is from $15.00 to $15.50 per hour.

About Company:

DISH, an EchoStar Company, has been at the forefront of coectivity iovation for over 40 years, offering satellite television, live-streaming, and smart home installation services. With a diverse portfolio of brands including EchoStar, Hughes, DISH TV, Sling TV, and Boost Mobile, we are revolutionizing coectivity through America's First Smart Network?? Committed to providing unparalleled customer experiences, DISH fosters a culture of inclusivity and meritocracy, empowering employees to reach their full potential. As an Equal Employment Opportunity Employer, we champion diversity and strive to eliminate barriers to success, ensuring every individual's opportunities are limitless. Join DISH and be part of a team dedicated to keeping people, families, and communities coected to the news and entertainment that matters