Customer Support Specialist

Customer Support Specialist

Job Description of Customer Support Specialist:

Joining DISH, a subsidiary of EchoStar, at our cutting-edge Bluefield site in the dynamic Field Operations division is an exciting opportunity. As a vital intermediary coecting the organization with its esteemed clients, you will address queries, resolve technical problems, and advocate for our range of offerings, enabling customers to make the most of their DISH services. This position is ideal if you excel in finding solutions and appreciate interacting with a variety of customers, offering a rewarding mix of complexity and fulfillment.

Responsibilities and tasks of the position:

• Act as a reliable source for addressing questions related to billing, programming, and technical issues, assisting customers in maximizing their service experience, whether they are new or long-standing clients.
• Effectively address customer inquiries, spaing from standard questions to more serious problems, via telephone communication.
• Maintain a flexible schedule that includes weekends and holidays to cater to the demands of customers while ensuring consistent availability.
• Show flexibility and perseverance in a dynamic setting, sustaining attentiveness and dedication when engaging with customers.
• Work together efficiently with colleagues to provide exceptional customer service and maintain DISH's renowned reputation for quality.

Qualifications and Experience of Customer Support Specialist:

• Completion of high school education or equivalent qualification.
• Six months of established experience in customer service and resolving issues, showcasing a proven history of achievements.
• Demonstrating a readiness to engage in coaching and commit to ongoing learning, adjusting methods to improve results. Every applicant should display the following traits:
• Exceptional maers on the phone and strong communication abilities, demonstrating focus and professionalism consistently during work hours.
• Consistent presence and adaptability to cater to fluctuating work hours, such as occasional shifts every 3-4 months.
• Proficiency in handling multiple tasks simultaneously and efficiently using technology, skillfully juggling various applications while providing excellent customer service.
• Intermediate skill level in Microsoft Office or G-suite software, enabling streamlined completion of tasks.

Advantages of the Role:

• Begiing compensation between $15.00 to $15.50 hourly, alongside extra incentives for working weekends and evenings.
• Upon successfully finishing the apprenticeship program, individuals have the chance to receive a 10% salary boost.
• A performance incentive program that provides additional rewards apart from regular pay.
• An extensive benefits package is offered, which includes health, dental, and visual coverage, as well as paid time off, sick leave, and a retirement savings plan with employer contributions.
• The company offers financial assistance for educational expenses, reduced rates for DISH, Sling, and Boost services, and numerous chances for career growth within the company.

Earnings: Pay varies between $15.00 and $15.50 hourly.

About Company:

DISH, a subsidiary of EchoStar, has been leading the way in iovative coectivity solutions for over four decades, delivering services such as satellite TV, streaming, and smart home installations. With a diverse range of brands like EchoStar, Hughes, DISH TV, Sling TV, and Boost Mobile, the company is transforming coectivity with its pioneering America's First Smart Network?? Emphasizing exceptional customer service, DISH promotes a culture of inclusivity and merit-based advancement, empowering its workforce to achieve their utmost potential. As an advocate for Equal Employment Opportunities, DISH prioritizes diversity and endeavors to remove obstacles to achievement, ensuring unrestricted possibilities for all individuals. Join DISH today and contribute to a team committed to keeping people, families, and communities coected to valuable news and entertainment content