Call Center Sales Agent

Call Center Sales Agent

Job Summary of Call Center Sales Agent:

This role involves engaging with new and existing customers through a consultative sales approach to position and sell products and services. The role focuses on understanding customer needs, providing tailored solutions, and maintaining customer relationships. This is a 100% inbound role with no cold calling, offering paid training and uncapped commission opportunities.

Job Duties and Responsibilities of Call Center Sales Agent:

• Sell products and services to new and existing customers using a consultative approach.
• Assess customer needs and provide value-driven solutions.
• Maintain resilience and focus while handling customer interactions.
• Efficiently manage time, navigate systems, and perform real-time data entry.
• Stay up to date on product offerings, promotions, and competitive advantages.
• Deliver excellent customer service to build and maintain customer relationships.

Qualifications and Experience of Call Center Sales Agent:

• Competitive mindset with a strong drive to achieve sales targets.
• Opeess to learning, applying feedback, and growing professionally.
• Ability to effectively engage with customers and build trust.
• Reliable and accountable in meeting commitments and maintaining performance standards.
• Strong ethical standards with honesty and transparency in all interactions.
• Persuasive communication skills to influence customer decisions.
• Excellent verbal communication and active listening skills.
• High school diploma or GED required.
• Ability to work full-time on-site, including evenings, weekends, and holidays as needed.
• Smartphone or device with an active network coection required.
• Pre-employment screening required.

Benefits of Call Center Sales Agent:

• Base pay of $20.50 per hour, with uncapped commission.
• First-year on-target earnings estimated at $68,000, with top performers exceeding six figures.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Paid training and time off.
• Medical, dental, vision, and life insurance with Health Savings Account (HSA) options.
• Complimentary DISH TV programming and discounts on Sling TV and Boost Mobile plans.
• Tuition reimbursement for continued education.
• Exclusive rewards and recognition programs with high-value prizes and incentives.

Salary:

• Compensation range: $20.50 - $34.87 per hour.

About Company:

DISH, an EchoStar company, has been shaping the future of coectivity for over 40 years. The company operates across satellite television services, live-streaming, smart home installations, and mobile networks. Brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile. The Inside Sales & Retention team focuses on providing value-driven solutions to customers in a 100% inbound sales environment.