Client Service Coordinator

Client Service Coordinator

Job Description of Client Service Coordinator:

Join DISH, an EchoStar Company, in our dynamic Field Operations team based at our state-of-the-art Bluefield facility. As a key liaison between the company and our valued customers, you'll tackle inquiries, troubleshoot technical issues, and promote our suite of products and services, ensuring customers maximize their DISH experience. If you thrive on problem-solving and enjoy engaging with diverse clientele, this role offers the perfect blend of challenge and satisfaction.

Responsibilities and tasks involved in the job:

• Provide expertise in guiding customers through inquiries related to billing, programming, and technical troubleshooting, ensuring both new users and existing clients maximize their service benefits.
• Skillfully manage customer complaints and inquiries, from basic questions to escalated concerns, through phone interactions.
• Ensure constant availability for customers by working varied shifts, which may include weekends and holidays, to accommodate their requirements.
• Illustrate resourcefulness and toughness in a rapidly changing atmosphere, remaining focused and committed during customer interactions.
• Team up effectively with colleagues to ensure superior customer service and to uphold DISH's longstanding reputation for excellence in the field.

Qualifications and Experience of Client Service Coordinator:

• Attainment of a high school diploma, GED, or equivalent level of experience.
• Proven ability in customer service and resolving issues for the previous six months, showcasing a track record of achievements.
• Willingness to embrace coaching and continuous learning, adapting techniques to enhance performance. All candidates must exhibit:
• Outstanding phone demeanor and effective communication skills, maintaining attentiveness and professionalism consistently during shifts.
• Consistent attendance and willingness to be flexible in accommodating diverse work hours, including periodic changes every 12-15 weeks.
• Proficient in multitasking and technology navigation, skillfully handling a variety of applications while exceeding customer service expectations.
• Demonstrated ability in Microsoft Office or G-suite applications, expediting task accomplishment.

Benefits of the Job:

• Initial competitive pay ranging between $15.00 and $15.50 per hour, with extra earnings available for weekend and evening shifts.
• Upon fulfillment of the apprenticeship program, individuals can expect a 10% pay bump.
• Incentive arrangement providing rewards beyond the conventional salary structure.
• The benefits package is comprehensive, encompassing medical, dental, and vision insurance coverage, along with paid time off, sick pay, and a 401(k) retirement plan with employer-matched funds.
• The company offers tuition reimbursement, discounted DISH, Sling, and Boost services, and an array of career growth options within the organization for its employees.

Stipend: Employees can earn between $15.00 and $15.50 every hour.

About Company:

DISH, an EchoStar Company, has been at the forefront of coectivity iovation for over 40 years, offering satellite television, live-streaming, and smart home installation services. With a diverse portfolio of brands including EchoStar, Hughes, DISH TV, Sling TV, and Boost Mobile, we are revolutionizing coectivity through America's First Smart Network?? Committed to providing unparalleled customer experiences, DISH fosters a culture of inclusivity and meritocracy, empowering employees to reach their full potential. As an Equal Employment Opportunity Employer, we champion diversity and strive to eliminate barriers to success, ensuring every individual's opportunities are limitless. Join DISH and be part of a team dedicated to keeping people, families, and communities coected to the news and entertainment that matters