Customer Retention Manager

Customer Retention Manager

Job Summary:

DISH invites you to bring your talent and expertise to their award-wiing Inside Sales & Retention team as a Retention Account Executive. As a Retention Account Executive, you play a significant role in influencing customer decision-making and promoting DISH's products and services. The role comes with vast potential for growth, exceptional resources and training, uncapped commission earning potential, and no cold-calling requirements. Furthermore, you receive a base pay of $17.75/hour, with an expected aual commission of $64,000, and top performers earning six figures or more.

Job Duties and Responsibilities:

• Develop a loyal customer base for DISH and Boost by ensuring each inbound call is handled professionally and efficiently while promoting their products and services.
• Analyze the particular requests of each client and propose customized alternatives that provide the best value.
• I exhibit remarkable resiliency in my approach to overcoming obstacles and maintaining unwavering focus on my sales goals.
• Successfully navigating the world of sales necessitates expertise in time management, a willingness to embrace iovative strategies, and a drive to advance your role within the team.
• Building and nurturing customer coections is critical in guaranteeing excellence in service and satisfaction.
• Accurately document customer information to allow for streamlined future references and follow-up.
• Exceed customer expectations by attentively listening to their problems and providing prompt and effective solutions.

Qualifications and Experience:

• Outstanding communication abilities, including strong verbal, written, and interpersonal skills.
• The minimum educational requirement for this position is a high school diploma, however, preference is given to college graduates.
• Prospective candidates must comply with all the pre-employment prerequisites, which include passing a drug test.
• The requisite for the job is to work full-time and be physically present at one of DISH's Direct Sales facilities on-site.
• Ability to work without any restrictions as per assigned schedules, including weekends, and public holidays.
• The possession of a smartphone or any other device that can coect to a network is a must-have requirement.

Benefits of the Position:

• Highly-motivated workers will receive a compensation package that includes $17.75 per hour and uncapped commission potential.
• Possibility of a substantial additional income based on one's performance and achievements.
• Paid training and lifelong learning can provide you with the tools you need to succeed in your profession.
• The insurance benefits package offered by the company features extensive coverage options for medical, dental, and vision services.
• This organization puts a premium on the well-being of its staff, providing them with an impressive range of employment benefits, such as paid leave, an employer-funded 401(k) plan, employee stock purchase options, and tuition reimbursement to help them succeed.
• Enjoy free DISH TV programming in your home environment, and access discounted plans for Sling TV, Boost Mobile, and Boost Infinite.
• The Rewards and Recognition program acknowledges the efforts and dedication of the employees by offering them incentives such as food days, high-end rewards, and extravagant trips.

About DISH:

DISH, an EchoStar Company, has been at the forefront of coectivity for over 40 years, offering satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and building America’s First Smart Network™. DISH's brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile. As an Equal Employment Opportunity Employer, DISH is committed to promoting talent and removing artificial barriers to success for all qualified applicants. They provide reasonable accommodations for individuals with disabilities and strive to create a diverse and inclusive workforce where everyone's opportunities are limitless.