Client Retention Manager

Client Retention Manager

Job Summary:

DISH is offering a significant opportunity to become part of their distinguished Inside Sales & Retention team as a Retention Account Executive. Through this, you'll be able to influence customers' decisions regarding DISH's products and services, and perform an essential role within the team. You'll have a chance to build your knowledge and skills thanks to the lack of cold-calling, uncapped commission earning potential, and access to top-notch training and resources. Plus, you have the assurance of a $17.75/hour pay alongside an expected yearly earning of $64,000, with top performers earning six figures.

Job Duties and Responsibilities:

• Encourage growth for DISH and Boost by converting inbound calls into valuable sales opportunities.
• Evaluate the specific requests of each customer and suggest personalized alternatives that provide the best possible outcome.
• I showcase resilience by persistently overcoming challenges and keeping my sights firmly fixed on meeting my sales targets.
• Progressing in the field of sales entails skillful time management, a willingness to learn iovative ways of selling, and actively seeking to advance your career.
• Providing superior service and ensuring customer happiness requires creating and sustaining authentic and meaningful relationships with clients.
• Keep detailed customer records for easy future references and follow-up.
• Offer remarkable customer service by paying close attention to customer concerns and responding to them promptly.

Qualifications and Experience:

• Strong aptitude in language and social skills, demonstrated through excellent verbal, written, and interpersonal communication competencies.
• The ideal candidate must possess a high school diploma, while having a college education is preferred.
• Fulfilling essential pre-employment requirements, like a drug test, is indispensable for all candidates.
• Working full-time on-site at any of the DISH Direct Sales sites is a must-have for interested candidates.
• Unrestricted operational flexibility to work as per assigned schedules, including weekdays, weekends, and holidays.
• The possession of a smartphone or any other network-enabled device is a prerequisite that caot be overlooked.

Benefits of the Position:

• Enthusiastic individuals can anticipate a salary of $17.75 hourly along with boundless commission potential.
• Possibility of earning a considerable amount more based on the level of achievement.
• The pathway to career advancement is aided by paid training and subsequent development.
• The company's insurance options span across medical, dental, and vision, offering employees comprehensive benefits.
• An attractive benefits package makes this employer stand out from the rest, featuring important perks like paid leave, a 401(k) plan with company matching, opportunities for employees to invest in company stock, and financial assistance for continuing education.
• With free DISH TV programming available for your home, you can also take advantage of discounted plans for Sling TV, Boost Mobile, and Boost Infinite.
• The Rewards and Recognition program is a unique scheme that offers employees the opportunity to earn food days, valuable prizes, and memorable trips as recognition for their outstanding contributions.

About DISH:

Iovation is at the core of DISH's identity, and the company is no stranger to introducing new solutions to the market. Whether it is satellite television, on-demand programming, smart home installation, or mobile plans and products, DISH is always pushing the boundaries of what is possible. DISH's brands include Hughes, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and Sling TV.