Customer Retention Representative

Customer Retention Representative

Job Description of Customer Retention Representative:

You will engage with customers to effectively sell our products and services while focusing on maintaining long-term customer relationships. You will handle 100% inbound calls from new and existing customers, providing exceptional service and identifying their needs to offer the best solutions. With our training and development programs, this role offers great opportunities for career advancement and the potential to earn an uncapped commission.

Roles and Responsibilities of Customer Retention Representative:

• Sell DISH and Boost Mobile products and services to new and existing customers.
• Assess customer needs and offer tailored solutions.
• Demonstrate resilience in overcoming challenges and achieving sales goals.
• Effectively manage time and prioritize tasks to meet performance targets.
• Build and maintain long-lasting customer relationships.
• Document customer information accurately, including demographics and billing details.
• Provide exceptional customer service by listening to customer needs and ensuring satisfaction.

Qualifications and Experience of Customer Retention Representative:

• Excellent verbal, written, and interpersonal communication skills.
• High school diploma or equivalent; college degree preferred.
• Previous sales experience is a plus but not required; training provided.
• Must be able to work full-time and on-site at a Direct Sales facility.
• Must have open availability, including weekends and holidays.
• Pre-employment screening, including a drug test, is required.

Benefits of Customer Retention Representative:

• Uncapped commission potential with no cold calling.
• Paid training and ongoing development.
• Health benefits including medical, dental, and vision coverage.
• Paid time off and 401(k) with company match.
• Tuition reimbursement and employee stock purchase plan.
• Complimentary DISH TV programming, discounted Sling TV, and Boost Mobile plans.
• Rewards and Recognition program with food days, prizes, and travel opportunities.

Salary:

• Base pay: $17.75/hour, with the potential to earn an additional commission.
• Target aual compensation: $64,000, with top performers earning significantly more.
• Promotion opportunities with a pay increase and new title within the first year.

About Company:

An EchoStar company, has been a leader in coectivity and technology iovation for over 40 years. We offer satellite TV, live-streaming services, smart home installation, mobile products, and now America’s First Smart Network™. Our brands include DISH TV, Sling TV, EchoStar, Hughes, Boost Mobile, and Gen Mobile, with a vision to enhance the way people experience entertainment and technology.