Field Tech Support

Field Tech Support

Job Summary of Field Tech Support:

You will play a key role in delivering top-notch services to our customers. You’ll have the opportunity to work independently while receiving support from a collaborative team environment. Your responsibilities will include the installation and servicing of DISH products and smart home solutions, ensuring customer satisfaction, and contributing to the DISH performance-based goals.

Job Duties and Responsibilities of Field Tech Support:

• Independently manage daily tasks, ensuring the installation and service of DISH products and smart home solutions.
• Educate customers on product usage and smart home benefits to enhance their experience.
• Provide excellent customer service, addressing concerns, providing solutions, and maintaining a professional rapport with customers.
• Sell products and services to provide the best home entertainment experience for customers.
• Follow best practices to maintain a clean, organized work area and ensure a positive company image.
• Participate in ongoing training to stay current on product offerings and service procedures.

Qualifications and Experience of Field Tech Support:

• Previous experience in customer service or a technical field is a plus, but not required.
• Ability to solve problems effectively and adapt to changing environments.
• Strong customer service skills with a focus on client satisfaction.
• Physical ability to work in varying weather conditions, handle tools, lift over 70 lbs, and climb ladders (up to 40 feet).
• Ability to work autonomously, managing time effectively to meet goals.
• Must meet specific health and safety requirements for the role.

Benefits of Field Tech Support:

• Competitive compensation, including performance-based bonuses.
• Paid training and professional development opportunities.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Paid time off and holidays, along with a 401(k) with company match.
• Free DISH TV programming, discounts on Sling TV, and Boost Mobile services.
• Employee Stock Purchase Plan (ESPP) and other financial perks.
• Tools and a company vehicle provided for the role.
• Tuition reimbursement for continued education.

Salary:

You have the potential to earn up to $6,400 in their first year and $9,100 aually in subsequent years through performance-based bonuses.

About Company:

EchoStar is at the forefront of satellite and broadband technologies, delivering iovative communication solutions to millions of people worldwide. Through its leading brands like DISH TV, Sling TV, Boost Mobile, and Hughes, EchoStar serves customers with a range of cutting-edge products and services. Our mission is to deliver superior customer service and technology that enhances coectivity, entertainment, and daily living.